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Frequently asked questions

Quick answers about booking, changes and your stay.

Booking

How do I book a room?

Pick a hotel, choose your dates and send a request. You receive a confirmation by email within a few hours.

When do I pay?

Most hotels take payment at the property. Some special rates need a deposit, which is shown before you confirm.

Can I book for a group?

Yes. For five rooms or more, contact us and we will arrange a group rate and a single point of contact.

Changes and cancellations

Can I cancel or change my booking?

Most rates allow free changes up to 48 hours before arrival. The exact terms appear on each hotel page.

What if I arrive late?

Tell the hotel your expected arrival time. Reception is staffed around the clock at most properties.

What happens if I need to leave early?

Early departure policies vary by rate. Check your booking summary or contact the hotel directly.

During your stay

Are breakfast and Wi-Fi included?

Wi-Fi is free at every hotel. Breakfast is included at many properties, and the hotel page says which.

Do you offer airport transfers?

Many hotels arrange transfers for a small fee. Ask when you book and the hotel will confirm the details.

Are pets allowed?

Selected hotels welcome pets. The facilities list on each hotel page shows whether pets are accepted.

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